We’re Here to Help Your Pet Feel Better
Your pet’s wellbeing matters to us. Tell us what happened, and our support team will help find the best solution with care.
Most requests receive a response within 24–48 hours.
Every case is reviewed by a real support specialist.
We’re committed to making things right for you and your pet.
Return & Support Policy
We accept returns within 30 days of delivery if items are purchased directly from Proelobara authorized Amazon stores. Please complete this form and we will get back to you within one business day, excluding holidays.
Before You Submit Your Request
Please share as much detail as you can, including what happened, when it started, which product you used, and any symptoms or observations you noticed.
Your information is only used to help our support team review your request and assist you properly.